Managing billing and payments

Manage your subscription, credits, payment methods, and invoices from Settings → Billing. New subscriptions and any one-time promotional offer (when available) open on Stripe Checkout (secure hosted payment page). Ongoing subscription management uses Stripe's customer portal.

Billing Overview

The billing page shows:

• Subscription & payment: Current plan, renewal date, and Stripe actions (manage billing, update payment method, invoices & history, or subscribe if you don't have a Stripe customer yet)
• Usage & credits: Balance, monthly usage vs. your plan allowance, link to credit history
• Plans: Promotional one-time offer (when available), then Founder, Strategist, and Agency — pick monthly or yearly before starting a new subscription; existing subscribers use Change plan in Stripe on each tier

Common Tasks

Starting a new subscription or promotional offer

Choose a plan on the Billing page, then continue. You are sent to Stripe Checkout to enter payment details. After success, you return to Eklipsa; it may take a moment for your plan to sync.

Updating Payment Method

Viewing Invoices

On Billing, under Subscription & payment, click Invoices & history or Manage billing in Stripe. Invoice history and PDFs live in Stripe's customer portal.

Changing Plans

• No active Stripe subscription yet: Use the plan buttons to open Stripe Checkout for the tier you want.
• Already subscribed: Use Change plan in Stripe on a plan card (opens Stripe's plan-change flow) or Manage billing in Stripe — Stripe handles proration and scheduling per your subscription settings.
• Upgrades: Typically take effect with Stripe's proration rules.
• Downgrades: Often apply at the end of the current billing period (as shown in Stripe).

Cancellation

To cancel or change renewal:

1. Go to Settings → Billing
2. Click Manage billing in Stripe
3. In Stripe's customer portal, cancel or adjust your subscription

Team invitations (Strategist and Agency)

From Settings → Team, owners and admins invite collaborators with profile details up front: full name (required), optional job title, email, and role. Eklipsa sends an email with a secure link to accept the invite. After you click Send Invite, a confirmation message appears at the top of the screen; if something goes wrong, an error message appears there too. Seat limits match your organization's active paid plan (the same one shown on Billing). Each seat counts once: active members plus open invitations that are not already tied to someone on the team, until those invites expire (14 days) or are revoked.

The invitee opens the secure link on app.eklipsa.ai and creates a password directly on that page if they are new to Eklipsa (or chooses Sign in if they already have an account). The form uses the invited email — no need to leave the invite page. Invite sign-up confirms the account immediately on the server — no separate Supabase verification email is required for invited users. Use the same email address the invitation was sent to. Once signed in, Eklipsa auto-accepts the invite; the Accept invitation button remains as a manual fallback. Client portal invites follow the same flow and land in the client portal after acceptance. If the wrong account is signed in, sign out and retry with the invited email. Accepted invites should clear from pending automatically; if a row still appears as Pending after refresh, an owner or admin can revoke and resend.

After they accept successfully, that organization becomes their active organization in app settings so billing and team tools line up with the team they joined. On first load, they also see a confirmation banner that they are now inside that organization context.